Testimonials

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Stacey Huckaby April 23, 2021
I found a Jovani dress for my daughter, who is a debutant, but was hesitant ordering it online. I was wanting a size 2 to cut down, since I was sure the sizing chart could not possibly be right. Simon called to tell me the size 2 was not available but he instead had a 00. He worked with my daughter and I over the phone to get her exact measurements, and assured me the 00 was most appropriate. I took a leap of faith and ordered the 00. When I tell you this dress fit her perfectly, I mean it looked as though it was made fit her body. Length was very long, as I wanted, since I e would need a little extra fabric to make a removable strap for lead out. The quality of this gown is amazing. This is the first time ordering a Jovani brand and it did not disappoint. I took this dress to my daughter to try on at college and I cried when she put it on. She looked like a baby doll! Many thanks to Simon for talking me through the process and saving me money because this dress did not have to be cut down. Her measurements are 31 bust and 25 waist and the fit was perfect. She is 5’4 so it will have to be hemmed but we expected that. The extra length would work on taller girls as my daughter is standing on a foot stool in the picture. This shipping was faster than expected and packaged professionally and beautifully. Bridal quality. Thank you again Simon!
Debbie N April 22, 2021
I had ordered a dress online and next day was second guessing the color and style. I called Madame Bridal and spoke with the owner. He was very kind, understanding and helpful. Had no problem cancelling the order and could tell that customer satisfaction was priority. I will be placing another order soon. Great customer service!
Trish Moesel April 22, 2021
I am so impressed with their customer service! So friendly and so super accommodating. Just WOW! In today’s world, seems like that doesn’t happen often! But they went above and beyond!!
Tayde Duran-Levine April 17, 2021
My granddaughter's Communion Dress is gorgeous , everyone loves it and I want to THANKS your Company for everything; the owner was really nice and professional , packing and shipping was great. I'm really glad and happy that I was able to found your company. Thank again for everything. I will send you a picture of her w/ the dress. I will recommend your Company anytime.
Steve King April 12, 2021
Great store. Really helped my daughter pick out a dress she liked. Really went above and beyond to help us.
Angela R Newby April 06, 2021
I am thrilled with the service and product we received from Madame Bridal! I needed a pageant dress for my daughter and found what we wanted from Madame Bridal. Unfortunately, that particular dress was on back order and we wouldn't receive in time. Madame Bridal sent links to other dresses VERY similar to the one we wanted. We selected one and I was afraid it wouldn't get here in time. I called daily and spoke with a very patient and helpful gentleman. In just a week, the dress arrived. We couldn't be more pleased! We'll DEFINITELY be shopping Madame Bridal again!
Michelle Smith March 30, 2021
Two weeks ago, I decided to move forward with my daughter's bat Mitzvah and was without a dress for her. I went into a local store who said the style she wanted was out of stock. I searched online and came across Madame Bridal who was able to locate the Jovani dress. Simon was extremely helpful and accommodating. He even texted me the link so that it may be ordered right away. When it came time for me to find a dress, he did not have the style I was looking for, however, he did text me tons of other similar styles that I might like and this was around 7 pm on a Saturday. Madame Bridal goes ABOVE and BEYOND to accommodate their customers!!
CJ West March 10, 2021
Never doubt placing an order with the site. They have the MOST OUTSTANDING CUSTOMER SERVICE there is! Prices are great and you will feel as if you are in the store and being taken care of. I cannot wait to get my daughters gown so i write more!
Mary Pace February 15, 2021
Excellent customer service! Answered all my questions and made me feel comfortable ordering an expensive dress online.
Amber Tucker January 24, 2021
We won Grand Supreme in our Tiffany Princess gown! It was so beautiful and elegant. Thank you all so much for the amazing customer service!

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